Measuring indirect effects of unfair employer behavior on worker productivity : a field experiment / Matthias Heinz, Sabrina Jeworrek, Vanessa Mertins, Heiner Schumacher, Matthias Sutter
VerfasserHeinz, Matthias ; Jeworrek, Sabrina ; Mertins, Vanessa ; Schumacher, Heiner ; Sutter, Matthias
ErschienenHalle (Saale), Germany : Halle Institute for Economic Research (IWH) - Member of the Leibniz Association, [20. Dezember 2017]
Umfang1 Online-Ressource (III, 55 Seiten, 2,28 MB) : Illustration, Diagramm
SerieIWH-Diskussionspapiere ; 2017, no. 26 (December 2017)
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Measuring indirect effects of unfair employer behavior on worker productivity [2.28 mb]
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if managers treat their co-workers in an unfair way. This question cannot be studied in long-lived organizations since workers may change their career expectations (and hence effort) when managers behave unfairly towards co-workers. In order to rule out such confounds and to measure productivity changes of unaffected workers in a clean way we create an environment where employees work for two shifts. In one treatment we lay off parts of the workforce before the second shift. Compared to two different control treatments we find that in the layoff treatment the productivity of the remaining unaffected workers drops by 12 percent. We show that this result is not driven by peer effects or altered beliefs about the job or the managers’ competence but rather related to the workers’ perception of unfair behavior of employers towards co-workers. The latter interpretation is confirmed in a survey among professional HR managers. We also show that the effect of unfair behavior on the productivity of unaffected workers is close to the upper bound of the direct effects of wage cuts on the productivity of affected workers. This suggests that the price of an employer’s unfair behavior goes well beyond the potential tit-for-tat of directly affected workers.